We're looking for a Digital Customer Experience Manager (6 Months FTC) to join our team in London as part of our Marketing function
You will be reporting to the Head of Digital Strategy you will be a key member of the Digital Marketing (DM) team
The Digital Marketing team is a central function within Ascential supporting a number of market leading businesses
You will be expected to work directly with the relevant stakeholders within these businesses
Due to the bespoke requirements of each business, the projects are varied so you should be effective at multitasking and prioritising your workload
Own customer experience projects for the brands you will cover
Own A/B testing (email, web, landing page, forms) current and backlog projects for the brands you will cover
Work with the Marketing Automation team to plan and execute your nurture campaigns partnering with your brands
Focus on program optimisation to keep improving digital marketing results
Work with the Analytics team to identify key opportunities to improve CRO/Web performance and user experience for the brands you will cover
Operationalise strategic priorities. Translate high-level strategic priorities and opportunities into structured projects with clear KPIs and action plans for key functions
Track implementation. Confirm and establish measurement and review CX indicators on a regular basis with senior stakeholders of each function and agree actions to close performance gaps and drive customer—centric joined-up decision-making
Manage high-calibre cross-functional projects, manage mission teams to ensure fast realisation of the value for customers pragmatic execution including piloting/experimentation and effective roll-out
Putting the customer at the centre of all design decisions to build win/win solutions for customers and the business
Exceptional analytical and problem-solving skills, critical thinking
You stay on top of new trends and innovations in CX/UX designs and find ways to apply them to the projects
Confidence and communication skills to engage directly with the business stakeholders, and to explain your solutions to them in non-techie language
You can manage your own time effectively in a remote work environment
Management of a UX designer
Requirements:
Strong experience in Marketing project management or lead generation activities
Experience of project-management in large-scale organisations with digital mindset and/or consulting experience
Experience in A/B testing essential
Experience of working closely with Marketing Automation team to brief campaign needs
Experience of working closely with Digital Analytics team to define appropriate measurement frameworks and dashboards
Experience of Marketo a must to leverage platform for best practices in digital marketing
Salesforce experience would be an advantage
Proven track record of managing and influencing a group of diverse stakeholders at different levels of organisation, internal and external collaboration
Benefits:
401K – Saving Incentive plan
Medical and Dental Insurance plans
Flexible Spending Accounts
Life Assurance and Disability insurance
Great learning and development opportunities
15 days of holiday per year and an extra day for each year of service up to 20 days
25 days of holiday - option to buy/ sell upto 5 days
Pension
Life Assurance and Income Protection
Volunteering opportunities and charitable giving options
Option to opt into the Ascential Shares Scheme
Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
Employee assistance programme, season ticket loans and cycle to work scheme
