Multiverse is looking for an exceptional Marketing Operations Manager to join the RevOps (Revenue Strategy & Operations) team to design and build the critical marketing infrastructure that supports Multiverse’s growth engine
This includes owning our lead generation process across Hubspot and Salesforce, refining existing marketing processes and systems, and sourcing and implementing new MarTech to power our next stage of growth
The Marketing Operations Manager will collaborate closely with cross-functional teams to ensure alignment and contribute to the overall success of marketing initiatives
You will work closely on cross-functional projects with our Marketing, Data & Insights, Sales, and Sales Operations teams
This role will report directly to the Head of GTM Systems within the RevOps team
Lead Generation Systems: Own the end-to-end lead generation process from form fill to lead routing to our sales reps, leveraging our Hubspot, Salesforce and Leandata platforms
Marketing Technology Management: Oversee the selection, implementation, and maintenance of marketing technology stack (CRM, marketing automation tools, analytics platforms, etc.)
Salesforce Campaign Operations: Develop and manage workflows for Salesforce marketing campaigns, ensuring timely execution and optimization
Performance Analytics: Collect, analyze, and report on key marketing metrics, providing actionable insights to improve campaign effectiveness and ROI
Budget Management: Assist in the planning and monitoring of the marketing systems budget
Process Improvement: Translate our ever-evolving business requirements (from Marketing, Sales, Growth, etc.) into scalable solutions, either by leveraging our marketing technology stack or implementing new processes across the organisation
Data Management: Ensure data integrity and consistency across all marketing platforms; manage segmentation and audience targeting efforts
Requirements:
To excel in this role, you will need to be a structured thinker and be analytically-driven, willing to get deep into the weeds to build the foundations of our marketing business
4+ years of experience in a GTM Systems role, ideally in a Marketing or Sales Systems / Operations function or a related role, with a strong emphasis on technology, systems and operations
Technical Skills: Proficiency with CRM software ( eg. Salesforce), marketing automation tools (eg. HubSpot), and analytics platforms (e.g., Google Analytics)
Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences
Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
Communication: Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Attention to Detail: High level of accuracy and attention to detail in work
You can communicate complex problems and analyses simply to stakeholders across all levels, departments and between both technical and non-technical colleagues
You have a positive-sum mentality - you’re equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture
You are passionate about social and economic mobility and the goal of ensuring that all candidates have equitable access to apprenticeship opportunities
Benefits:
27 days holiday, plus 1 life event day and 2 volunteer days
Hybrid & remote working - weekly or monthly visits to the London Office
Team fun - weekly socials and regular offsite events
Equity - every Multiverse has ownership in the business through equity options
20 Days of PTO per calendar year, plus 1 life event and 2 volunteer days
Quarterly M-Powered Days to refresh and recharge
End of Year Company Shut Down
Time off to take care of yourself and your loved ones including sick time, compassionate leave and short term disability
Access to no-cost and low-cost healthcare options for Multiversers and their dependents. Get care nationally through MetLife and Aetna’s provider networks
Support as your family grows! Fertility resources through a Kindbody Membership during their beta trial with Justworks. Time off to tend to your growing family with 16 weeks of continuous, fully paid parental leave for primary caregivers
Access to a 401(k) with a 4% match up capped at $5,000 per year
Company sponsored One Medical membership
Unlimited text based therapy with TalkSpace
Monthly wellness reimbursement
A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
