In the Borrower Service team you will assist and help the borrower complete their loan application through to offer and will be working on one of our new products
This role is to provide customer support to SME business owners during their application process
As a Customer operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction
Dealing with inbound enquiries, via telephone or email answering borrower questions/queries
Nudge outreach to pre-qualified leads, helping borrowers complete their application
Request information from SME owners either by email or telephone
Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer
Develop strong working relationships with direct sales teams
Support the Direct business reporting by keeping information accurate and updated
Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
Requirements:
Driven to succeed both individually and as part of a team
Dynamic and KPI driven with the ability to work well under pressure
Natural proficient at multitasking with strong time management skills
A transparent communication with the customer - both good and bad
Adaptable and ready to provide feedback on products and how customers are feeling to help aid future improvements
Benefits:
Annual learning budget
Private Health insurance covering pre-existing conditions
