The Service Design Lead will be instrumental in positively impacting the lives of people living with MS
Conduct continuous user research with Shift.ms users and colleagues to ensure we have a deep understanding of opportunities and pain points across the Shift.ms community experience
Look for and prioritise needed service improvements using insights and voice of the Shift.ms community
Manage end-to-end design processes including user research, opportunity identification, testing and prototyping
Identify inefficiencies and gaps in existing processes and provide improvement recommendations
Work with the product & tech team to ensure key features weave together into an engaging and cohesive service
Consider the needs of all stakeholders - users, product and business - together to ensure the mobile app progresses in line with the product vision
Utilise data to provide fact-based recommendations on improvement opportunities across all levels of the organisation
Identify opportunities, and develop ideas for service and product development to create meaningful experiences for users
Establish metrics to measure the success of changes implemented
Requirements:
Driven by impact and making a difference for people and society
Brand oversight
Experience in a Service Design, Human-Centred Design or Product Design role
Design & creative lead
A self-starter comfortable with running an end-to-end design process, including testing new innovations whilst seeing the big picture
Design & artworking skills
Capable of winning the the hearts and minds of a diverse set of stakeholders
Benefits:
25 days per annum, plus public holidays and 3 days between Christmas and New Year.
Remote working within the UK
Generous life assurance and pension schemes
Committed learning and development budget for each staff member
