We’re looking for a User Researcher to join the Product Research & Design team in our London Office
You’ll be working in our Professional pillar, using a wide range of research methods to help us get a deeper understanding of our audiences
You’ll work alongside a fully empowered team of engineers, designers, product managers, with support from relevant stakeholders from around the FT such as Commercial, Data, Editorial, and Marketing
You’ll help deliver end-to-end product experiences, from exploratory research to opportunity definition, from ideation to concepts, testing, shipping, and iterating
You’ll receive regular guidance and support from your team, your line manager, our Director of Product Design & User Research, and of course the whole User Research team. We work hard to foster a safe environment where we proactively share and discuss our work to inspire, support and guide each other
Planning and prioritising. You’ll have an equal stake in your team's direction. You’ll always be learning, planning and prioritising your areas of focus and approach together
Continually collaborating. Jumping into and leading team activities with product managers, designers, and engineers through all stages of the development process. Creating a shared understanding of user needs, motivations and behaviours in relation to product and business goals
Researching and learning about users. Designing, planning and conducting relevant research activities to best meet team objectives and timelines. To understand the behaviours, motivations and mental models of customers and users, using varied and appropriate methods. Recruiting an appropriately wide range of participants to ensure we're building in an accessible way from the start
Empathy and experience mapping. Understanding users' feelings, motivations and expectations. Mapping experiences, journeys and flows, to help us understand and prioritise pain points and opportunities, taking the team along on the journey. Providing a broader picture to inform strategic decisions
Ideating, iterating and testing with integrity. Working with teams to help evolve ideas into concepts, to shape these concepts with research, and iterate based on what you learn. Contributing to high ethical standards throughout the design process
Synthesising learnings and sharing insights creatively. Taking what you've learnt and disseminating knowledge in the most impactful forms for your team, pillar, and the business. Ensuring your work is reusable and contributes to our shared understanding of all kinds of users
Evolving! We strive to continually improve and evolve. Evolving our process by adding new or unfamiliar techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we’ve shipped
Requirements:
We welcome applications from people who can demonstrate strong end-to-end User Research competencies
You have experience shipping features and iterating across a few products. You’ll likely have been practising user research for around two years
Proven research skills. You have experience of using a range of methods and techniques to deliver insights that impact product decisions
Inclusive. You're thoughtful about who you involve in your work to ensure our products are the best they can be
Clear communication and presentation skills. You present a compelling customer narrative with qualitative and quantitative data
Strong initiative. You proactively solve problems, manage workload and set expectations
Enthusiastic collaborator. You know how to contribute and influence through finding common ground and building rapport with teams
Deep curiosity. You're excited to understand how and why people use digital products and how FT can best meet their needs
A degree or strong interest in psychology, anthropology, sociology, HCI, or another related field is a bonus
Benefits:
A range of training courses as well as confidential career coaching and mentoring
Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
Enhanced parental leave, flexible leave allowance and paid volunteer leave
Pension contribution
Local health coverage plans
Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
