As a Senior Account manager, you will be responsible for managing Sensize Key accounts and overseeing all customer relationships. This role requires a blend of strategic thinking and attention to detail in execution
You will manage our client relationships, ensure their satisfaction, and drive accounts growth while also contributing to establishing the systems and processes necessary for scalable and compliant account management
Account Management & Client Relationship:
Serve as the primary contact for all Sensize accounts, ensuring their needs are met and expectations exceeded
Develop a deep understanding of clients' business objectives, challenges, and market dynamics to offer tailored solutions and identify opportunities for upselling and cross-selling
Identify and pursue opportunities for business growth within existing accounts, expanding the scope of services and increasing revenue
Lead contract negotiations, renewals, and pricing discussions with key accounts, ensuring favourable terms for both the client and the company
P&L Management:
Manage the P&L for key accounts, including budgeting, forecasting, and ensuring cost-effectiveness of account management operations. Oversee the financial health of the account management function, ensuring that all activities contribute to the company’s overall profitability
Systems & Process Development:
Implement and manage CRM systems and other tools to track account health, client communications, and financial metrics
Establish and monitor KPIs for account management, customer success, and invoicing processes to drive efficiency and client satisfaction
Continuously refine and optimize account management and customer success processes to better serve clients and support scalable business growth
Invoicing & Payments Control:
Oversee the invoicing process for key accounts, ensuring accuracy and timely submission
Work together with the Finance team to Implement effective credit control processes to manage and mitigate financial risk
Address any issues related to payments or account discrepancies independently, ensuring compliance with contractual obligations
Contract and Compliance:
Draft, review, and manage client contracts, ensuring that all terms are clear, enforceable, and in compliance with relevant regulations
Ensure that all contractual obligations are met and oversee the legal aspects of account management as required
Requirements:
Excellent experience in account management with a strong emphasis on handling key accounts
Previous experience in a startup environment, particularly in setting up and scaling account management functions is preferred
Proven ability to manage end-to-end account management processes, including daily customer communication, invoicing, contracts, P&L, etc
Strong understanding of account management systems and account management tools
Experience in the tech, logistics, or IoT sectors is a significant advantage
Experience managing accounts across different countries and cultures
