Lead the implementation of the myrecovery platform to NHS Trusts and private providers. From understanding the initial requirements to training, launch and transition to BAU. You’ll play a pivotal role in the adoption of the product, ensuring long-term success of our clients
Follow our implementation methodology and work closely with the Head of Customer Success to continue to improve our processes as we scale
Manage relationships with a range of stakeholders, both clinical and operational, at our client sites
Fully understand our customer requirements, what success means to them and do everything we can to ensure our solutions deliver our clients value
Liaise closely with a range of internal teams and stakeholders to ensure timely and accurate implementations are delivered
Work closely with the product team, feeding back the ‘voice of the customer’ from both clinician and patient perspectives
Track product adoption and customer health against agreed KPIs
Contribute to high levels of customer satisfaction, leading to a smooth renewals process
Uncovering expansion and upsell opportunities to handover to the business development team
Requirements:
At least 5 years experience working in a relevant technology, consulting or customer success role. Experience within healthcare is preferred but not essential…an interest in health tech is a must!
Experience of deploying technology in a healthcare setting in primary or secondary care - experience of working with or within the NHS would be particularly beneficial
Excellent communication skills and ability to build strong relationships with a variety of different stakeholders
Full UK clean driving license, access to a car and willingness to travel within the UK as required. We are particularly interested in candidates based in the midlands or further north.
Project management skills and experience running multiple deployments or projects simultaneously
Experience of working as part of a larger Customer Success team and ability to share past experiences as we grow our CS function
Comfortable working in a fast-paced environment and able to balance competing priorities across multiple clients at the same time
Strong attention to detail
Benefits:
25 days paid holiday, plus bank holidays
Hybrid working with periodic London office visits
Training budget for professional development
Enhanced Company Pension Scheme (up to 5% matched on full earnings)
