Increasingly, more and more companies are using Cybereason to protect their core business. Cybereason is looking for a passionate and experienced Fluent French Native Speaking Technical Account Manager
The person will work with our customers to help drive security & technical operational excellence thereby proactively reducing customers risk. Ideally this person will be based in France and/or any other EU country will be considered
You would be a trusted advisor to our customers and part of a small dynamic team bringing the latest in disruptive, cutting-edge technologies to assist customers by providing top-quality technical & security guidance
The primary responsibility of the Technical Account Manager is to help to ensure customer satisfaction and strengthen customer relationships with Cybereason
Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers
Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution
Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
Lead and drive deployment of the Cybereason software within the customer’s environment
Provide proactive technical guidance to customers to drive security operations excellence
Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
Drive best practices and minimize the probability of operational issues occurring across our strategic customers
Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
Help customers understand how they can integrate Cybereason into their incident response procedures
Requirements:
The ideal candidate should be an experienced and innovative cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments
They are willing to challenge, dive into the details, and show how Cybereason can support complex security configurations and environments
Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction
Excellent Fluent native French and Fluent English verbal and written skills including report writing and presentation skills
Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles
